In the past, we talked about SaaS (Software as a Service), but now "Service as Software" is becoming popular in Silicon Valley. What is "service as software"? Simply put, it's an agent system that doesn't sell software, but rather "workers" who can do the work. It controls the information source and charges for human labor. This is a $4.6 trillion market. To gain an advantage in this market, one must control the source of information and then package value as "completed business results" (resolving work orders, shortening MTTR, replacing frontline wages). Those who control the source can orchestrate everything downstream; those who charge based on results drain the human resources budget.
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