What were some beliefs Josh Weiner held about consumer health going into Meta (where he oversaw healthcare products and strategy) that changed the most by the time he later joined CVS (where he is currently the SVP of Consumer Engagement)? Here's a clip of what he said... and his words are a great reminder of why it's been so hard to for companies with awesome consumer products to also build awesome consumer health products - an assumption of rational behavior doesn't work when the underlying system is dysfunctional. We also discussed: ⚙️ whether it's possible to move fast and not break things in healthcare ⚙️ CVS as the "everything store" for health and wellness ⚙️ reading into what consumers want for their healthcare needs based on early emergent behaviors with LLM chatbots ⚙️ consumers as a new class of payor, with increasing cash pay rails ⚙️ what the consumer health experience could look like in 10 years
Full conversation here: youtube.com/watch?v=TRDpun…